Privacy Policy | Marven

At Marven, your privacy matters. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have over it. By using our website and services you agree to the practices described here.

1. Who We Are

Marven (“we”, “us”, “our”) is the data controller for personal information collected through our platform. For privacy enquiries contact us at privacy@marven.com.

2. Data We Collect

We collect information in the following ways:

Account data — name, email address, and password when you register.
Order & transaction data — delivery address, order history, and payment references (we never store full card numbers).
Profile data — preferences, wishlist items, and product reviews you submit.
Usage data — pages visited, browser type, IP address, and cookies, used to improve our service.
Communication data — messages you send us via the contact form or email.

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders and send order confirmations.
Manage your account and authenticate you securely.
Send transactional emails (receipts, shipping updates, OTP codes).
Respond to your enquiries and provide customer support.
Personalise your shopping experience and product recommendations.
Improve our platform through analytics and aggregate usage data.
Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contract performance — to fulfil orders you place with us.
Legitimate interests — to improve our service and prevent fraud.
Consent — for optional marketing communications, which you can withdraw at any time.
Legal obligation — to comply with applicable laws and regulations.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only to the extent necessary to deliver our services:

Payment processors (Stripe, PayPal) — to handle transactions securely.
Shipping carriers — to deliver your orders.
Email service providers — to send transactional and support emails.
Analytics providers — aggregate, anonymised data only.
Law enforcement or regulators — when required by law.

6. Cookies

We use essential cookies to keep you logged in and maintain your cart. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for up to 7 years to meet financial and legal obligations. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

8. Your Rights

Under applicable data protection law you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data (“right to be forgotten”), subject to legal limits.
Restrict or object to certain processing.
Portability — receive your data in a structured, machine-readable format.
Withdraw consent for marketing at any time.

To exercise any of these rights, email us at privacy@marven.com. We will respond within 30 days.

9. Security

We implement industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption, hashed passwords, and access controls. No system is completely secure; in the event of a data breach we will notify you and relevant authorities as required by law.

10. Children's Privacy

Our Service is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent banner on the site. The “Last updated” date at the top reflects the most recent revision.

12. Contact & Complaints

For any privacy-related questions contact us at privacy@marven.com or via our Contact page. If you are unsatisfied with our response you have the right to lodge a complaint with your local data protection authority.

2. Data We Collect

We collect information in the following ways:

Account data — name, email address, and password when you register.

Order & transaction data — delivery address, order history, and payment references (we never store full card numbers).

Profile data — preferences, wishlist items, and product reviews you submit.

Usage data — pages visited, browser type, IP address, and cookies, used to improve our service.

Communication data — messages you send us via the contact form or email.

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders and send order confirmations.

Manage your account and authenticate you securely.

Send transactional emails (receipts, shipping updates, OTP codes).

Respond to your enquiries and provide customer support.

Personalise your shopping experience and product recommendations.

Improve our platform through analytics and aggregate usage data.

Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contract performance — to fulfil orders you place with us.

Legitimate interests — to improve our service and prevent fraud.

Consent — for optional marketing communications, which you can withdraw at any time.

Legal obligation — to comply with applicable laws and regulations.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only to the extent necessary to deliver our services:

Payment processors (Stripe, PayPal) — to handle transactions securely.

Shipping carriers — to deliver your orders.

Email service providers — to send transactional and support emails.

Analytics providers — aggregate, anonymised data only.

Law enforcement or regulators — when required by law.

8. Your Rights

Under applicable data protection law you have the right to:

Access the personal data we hold about you.

Rectify inaccurate or incomplete data.

Erase your data (“right to be forgotten”), subject to legal limits.

Restrict or object to certain processing.

Portability — receive your data in a structured, machine-readable format.

Withdraw consent for marketing at any time.

To exercise any of these rights, email us at privacy@marven.com. We will respond within 30 days.